Privacy Policy

Last updated: March 21, 2026

This Privacy Policy describes how RetireWise collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect various types of information to provide and improve our retirement planning services. When you use our platform to explore EPF Account 1 and Account 2 strategies, calculate retirement adequacy, or learn about i-Invest options, we may collect personal details you provide directly, such as your name, email address, and phone number during registration.

We also collect usage data automatically through your interactions with our website. This includes information about the pages you visit, the features you use, how long you spend on our platform, and the devices you use to access our services. Additionally, we use cookies and similar technologies to enhance your browsing experience and understand how you interact with our retirement planning tools.

How We Use Your Information

Your information helps us deliver personalized retirement planning guidance tailored to your needs. We use your data to provide accurate EPF calculator results, explain KWSP contribution splits, and offer insights about voluntary top-up options. Your information also allows us to improve our platform’s functionality and user experience based on how you interact with our tools.

We analyze usage patterns to enhance our educational content about retirement adequacy and i-Invest basic awareness. We may send you updates about new features, important policy changes, or relevant information about Malaysian retirement planning. Your data helps us provide responsive customer support and address your questions about EPF strategies effectively.

Data Protection and Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems use encryption technology to safeguard sensitive data, and we maintain strict access controls to ensure only authorized personnel can handle your information.

We retain your personal data only for as long as necessary to provide our services or fulfill legal obligations. When your information is no longer needed, we securely delete or anonymize it. We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

Your Rights

You have the right to access, review, and correct your personal information at any time. If you believe we have inaccurate data about you, you can request updates or corrections. You also have the right to request deletion of your personal information, subject to certain legal requirements and service obligations.

You can control your communication preferences and opt out of non-essential emails or notifications. If you have concerns about how we handle your data or believe your privacy rights have been violated, you can file a complaint with us directly or contact the relevant Malaysian data protection authorities.

Cookies and Tracking Technologies

We use cookies to improve your browsing experience and gather insights about how you use our platform. These small files stored on your device help us remember your preferences, maintain your session, and track which retirement planning tools you access most frequently.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being set. However, disabling cookies may affect some features of our platform, such as the ability to use our EPF calculator or access personalized content.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date at the top of this page. Your continued use of our services following any changes constitutes your acceptance of the updated Privacy Policy.